Naga138 is committed to protecting the privacy and personal data of all our players in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. This document transparently explains how we collect, use, store, and protect your information. We have nothing to hide — that is our promise to every Naga138 player.
This is more than just a legal document — these are the concrete steps we take every day to protect your data.
Naga138 ("we", "our platform") operates a website and online casino service accessible at https://naga138.site. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you register for and use the Naga138 platform.
By registering an account or continuing to use the Naga138 platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact us to close your account.
Naga138 collects personal information from you through various means when you register, use the platform, and interact with our services. We only collect information that is necessary to provide our services safely and effectively.
When you register a Naga138 account or use our services, you provide the following information:
| Type of Information | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Full name, date of birth, MyKad number | Identity verification (KYC), fraud prevention |
| Contact Information | Email address, phone number | Account communications, security notifications |
| Financial Information | Bank account number, eWallet details (TnG, GrabPay) | Processing deposits and withdrawals |
| Verification Documents | Copy of MyKad, bank statements | KYC processing, AML compliance |
| Login Information | Username, password (encrypted) | Account security and access |
When you browse and use the Naga138 platform, our systems automatically record certain technical information:
In certain cases, we may receive information about you from trusted third-party sources, including:
Naga138 uses your personal data only for legitimate purposes that are necessary to operate our online casino platform safely and effectively. We do not use your data for any other purpose without your explicit consent.
With your explicit consent, we also use your data to:
You may withdraw consent for marketing communications at any time through your account settings or by contacting our support team.
Naga138 processes your personal data on the following grounds as provided under Malaysia's PDPA 2010:
Naga138 does not sell, rent, or share players' personal data with third parties for their own marketing purposes. That said, to operate the platform effectively, we do need to share certain data with trusted service providers under strict contractual terms.
| Third-Party Category | Purpose | Data Shared |
|---|---|---|
| Payment Providers TnG, GrabPay, DuitNow, FPX |
Processing deposits and withdrawals | Transaction details, payment account information |
| Game Providers Pragmatic Play, PG Soft, etc. |
Providing gaming services | Anonymous player ID, game session data |
| KYC/AML Providers | Identity verification, AML checks | Identity information, submitted documents |
| Infrastructure Providers | Server hosting, CDN, cybersecurity | Technical data (IP, system logs) |
| Relevant Authorities | Malaysian legal compliance | Data as required by law |
All data sharing with third parties is subject to the following conditions:
Naga138 implements comprehensive technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
In the event of a data breach that materially affects your personal information, Naga138 will:
The Naga138 platform uses cookies and similar tracking technologies to keep the platform running properly, enhance the user experience, and understand how players interact with our platform.
| Cookie Type | Purpose | Can It Be Disabled? |
|---|---|---|
| Essential Cookies | Session login, security, core platform functionality | No — required for the platform to function |
| Preference Cookies | Remembering your language and display preferences | Yes — this can be disabled in your browser settings |
| Analytics Cookies | Understanding how players use the platform (non-identifiable data) | Yes — with your consent |
| Marketing Cookies | Showing you relevant promotions | Yes — with your consent |
You can control and manage cookies in several ways:
Please note that disabling essential cookies may affect the functionality of the Naga138 platform and your gaming experience.
In addition to cookies, Naga138 uses technologies such as web beacons (invisible pixels) in our marketing emails to determine whether the emails we send have been opened. You can prevent this by disabling automatic image display in your email settings, or by unsubscribing from our marketing emails via the unsubscribe link included in every email.
Under Malaysia's Personal Data Protection Act (PDPA) 2010, you have certain rights regarding your personal data held by Naga138. We fully respect these rights and will comply with every valid request within the stipulated timeframe.
To exercise any of the rights above, contact the Naga138 Privacy Officer at:
We will verify your identity before processing your request and provide a response within 21 business days of receiving a complete request.
Naga138 retains your personal data only for as long as necessary for the purposes described in this Privacy Policy, or to meet applicable legal and regulatory requirements in Malaysia.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account information | For the duration of the active account | Required for service |
| Financial transaction records | 7 years after account closure | Malaysian legal requirements (AML) |
| Gaming session records | 2 years | Dispute resolution, audits |
| Support communication logs | 3 years | Complaint resolution, service records |
| KYC Documents | 5 years after account closure | AML/KYC regulatory requirements |
| Marketing data (with consent) | Until consent is withdrawn | Based on your consent |
Once the retention period expires or you request deletion (and no legal obligation prevents it), Naga138 will:
Naga138 player data is stored primarily on servers located in the Asia Pacific region. In certain situations, data may be processed by service providers outside Malaysia — in such cases, we ensure that equivalent protections under PDPA 2010 are applied through binding contractual agreements.
Naga138 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, updates to Malaysian law, or improvements to our services.
When we make significant changes to this Privacy Policy, we will:
Your continued use of the Naga138 platform after any updates to the Privacy Policy are published will be considered your acceptance of the latest version. If you do not agree with the changes, you have the right to stop using the platform and request account deletion by contacting our support team.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how Naga138 handles your personal data, please contact us at:
Our team is committed to responding to all privacy-related enquiries within 48 business hours. If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.
Naga138 protects your data with 256-bit SSL encryption and is fully compliant with Malaysia's PDPA 2010. Register a free account, enjoy 500+ games, and deposit easily via Touch 'n Go, DuitNow, GrabPay, or FPX — all within a secure and transparent environment.