Responsible Gaming – Naga138 Committed to Player Wellbeing

Naga138 believes that online casino gaming — whether it's slots, Live Casino, baccarat, Poker, or virtual sports — should always remain a fun source of entertainment. We understand that for the majority of Malaysian players, gaming is a leisure activity enjoyed after work, while watching the EPL or Liga Super Malaysia, or simply as a way to unwind. That is a healthy way to enjoy our platform.

At the same time, we recognise that for a small number of players, gaming can become more than just entertainment — it can develop into a habit that disrupts daily life, personal relationships, and financial health. This is why responsible gambling not merely a footnote in our legal documents — it is a core value that shapes how we design and operate the Naga138 platform.

As a platform trusted by over 100,000 Malaysian players, we carry a significant responsibility — one we take seriously. Short-term profits have never been our priority if they come at the cost of our players' wellbeing.

Responsible Gaming Standards We Uphold

Naga138 implements responsible gaming based on the following principles:

• Only accepting players aged 18 and above, with thorough identity verification
• Providing clear and transparent information about the odds and risks of each game
• Offering self-control tools that are easily accessible without any barriers
• Training our support team to identify and assist at-risk players
• Not using marketing tactics that target players showing signs of problem gambling
• Providing easily accessible help information and support resources on the platform

Naga138 provides a range of self-control tools that you can access at any time directly from your account dashboard — no need to contact customer support and no questions asked. We believe these tools should be easy to find, not buried in hard-to-navigate menus.

Gambling problems rarely develop overnight. They typically progress gradually from healthy playing habits to concerning patterns. Recognising the early warning signs is key to getting help before things become more serious.

Here are the warning signs to watch out for — whether in yourself or in someone you care about:

Financial Warning Signs

• Playing with money meant for essential needs such as rent, bills, or food
• Borrowing money from family, friends, or other sources to fund gambling
• Selling personal assets to fund gambling
• Hiding gambling expenses from a partner or family members
• Using emergency savings or investment funds to gamble
• Planning finances entirely around gambling activity

Behavioural Warning Signs

• Unable to stop playing even after genuinely intending to
• "Chasing losses" — continuing to play after a loss in the hope of recovering everything you've lost
• Needing to bet larger amounts to get the same level of excitement (tolerance)
• Feeling restless, irritable, or unable to sleep when not playing
• Neglecting work, family, or academic responsibilities due to gambling
• Lying to loved ones about the time and money spent on gaming

Emotional & Mental Warning Signs

• Using gambling as an escape from problems, stress, anxiety, or depression
• Feeling guilty, ashamed, or distressed after playing but being unable to stop
• Mood swings tied to the outcome of your gaming sessions
• Constantly thinking about how to get more money to play

Answer the following questions honestly to assess your gaming habits. There are no right or wrong answers — this is a personal reflection tool to help you understand your relationship with online casino gaming.

There are many gambling myths that can lead players to make poor decisions. Here are some of the most common myths and the real facts you need to know before playing on any online casino platform, including Naga138.

Naga138 takes the protection of children and minors seriously. Our platform is strictly for individuals aged 18 and above. We understand that in households where mobile devices are shared, there is a risk of children or teenagers accessing online gambling platforms.

Steps We Take

• The registration process requires age verification and valid identity details
• The KYC (Know Your Customer) process requires age verification documents before the first withdrawal is processed
• An active internal monitoring system that detects suspicious usage patterns
• Any account suspected to be owned or accessed by an underage individual will be suspended immediately

Guide for Parents & Guardians

If you share a device with children or teenagers at home, here are steps you can take to prevent unauthorised access to online gambling sites:

• Use a device passcode: Ensure your mobile phone, laptop, or tablet is protected by a password that children do not know
• Enable parental controls: Major operating systems (iOS, Android, Windows) have parental control features that can block access to specific websites
• Log out after playing: Always log out of your Naga138 account after every session, especially on shared devices
• Do not save your password: Avoid saving your Naga138 account password on browsers on shared devices
• Talk to your children: Talk to your children about the risks of online gambling in a way that is appropriate for their age